Picture this. It's 5.00pm at the end of a busy day. I grab a cup of tea and prepare to sit down and watch the news on TV with Hanno. I sit down, the phone rings. On the phone is the Maroochydore Library asking for a favour. The person booked to do their talk on Creative Writing is sick and can't make it. Everyone booked via email, so they have no phone numbers to phone participants to cancel.